Things an Office Assistant Should Know Before Calling Tech Support
Regulatory and other office collaborators are regularly the ones remaining with the obligation of calling technical support when there are PC issues in the workplace. Others in the workplace may believe this is a basic activity however on the off chance that you are not set up with the necessary data before you call, a telephone discussion with tech support can get extremely long. It can likewise be taking a stab at the persistence of the technical support staff on the opposite finish of the telephone on the off chance that you don’t have the data that they need so as to respond to your inquiries and help you to discover an answer.
There are two principle sorts of technical support that your office may require. One sort is what identifies with the PC itself. The other sort of technical support you may require is identified with the product that your PC is running. At the point when you settle on a telephone decision to get tech support you should realize what sort of PC issue you are managing.
To settle on your telephone decisions for technical support speed up and to improve replies here are a portion of the things you should know before you put in the call:
Do some standard checks – ensure that you are snared safely all over the place; ensure your Internet it running appropriately; restart your PC (you would be astonished at what number of things restarting your PC will fix!).
Have the option to let them know precisely what the issue is. “The PC isn’t working appropriately” won’t help the staff on the opposite finish of the call. Have a few subtleties. Know when it is that the issue happens. Does it possibly happen when you are signing on or does it happen when you are in a particular program? On the off chance that the issue happens when you are in a particular program you should almost certainly be conversing with individuals who manage that product – not general PC technical support.
Be prepared to adhere to directions – the technical support group is probably going to request that you go into various regions of your PC. You should realize where to discover your Control Panel and you should recognize what is in your Control Panel territory. So as to limit the difficult they are probably going to give you headings like this.
Be prepared to write down certain notes. Numerous PC issues are very simple to fix and in the event that you record some premise guidelines and keep them in a sheltered spot you will have them prepared in the event that this happens again later on.
They may request you IP number – do you know what that is? Do you realize how to discover it?
Be prepared to give them data like the brand of PC that you have, the RAM limit, how much free space is accessible on your hard drive, and the processor type. These sorts data will enable them to choose what directions they should give you.
Recognize what sort of antivirus program you are utilizing and when it was last refreshed. PC programs are regularly identified with programming that has not been refreshed appropriately or has had an ongoing update that has brought about an adjustment in the settings.